Refund Policy

This policy applies to all courses bought from NissiFood Culinary Academy, a trading name of JEHO NISSIFOODS LTD (company no. 17334721, registered in England and Wales).

1. Our promise

We want you to be happy with your course. If it isn't right for you, we'll make it easy to ask for a refund.

2. 14-day cancellation right

You have 14 days from the day you buy a course to cancel and get a full refund, as long as you haven't started the course.

3. Once you start a course

Our courses are digital content that you can watch straight away. When you buy a course, you'll be asked to:

• agree that your course access starts immediately, and
• acknowledge that you lose your 14-day cancellation right once you start watching.

4. When we can't refund

• Requests made after the periods above
• Courses you have mostly or fully completed
• Certificates already issued
• Accounts closed for breaking our Terms (for example, sharing your login or copying and reselling our videos)

5. If something goes wrong

If a course doesn't work, a lesson is missing, or it isn't as we described it, tell us and we'll fix it, or give you a refund if we can't. This doesn't affect your legal rights.

6. How to request a refund

Email chefs@jehonissifoods.com with:

• the email you registered with
• the course name
• the date you bought it
• the reason (it helps us improve)

7. How refunds are paid

We respond within 3 working days. Approved refunds go back to your original payment method within 5-10 working days, depending on your bank. If you paid in a different currency, the amount you receive may differ slightly because of exchange rates.

8. Contact

NissiFood Culinary Academy, JEHO NISSIFOODS LTD
Email: chefs@jehonissifoods.com